Service complaints
For execution, damage, delays, price or other moving-service obligations, the provider is contractually responsible. TuttoFacile can help reconstruct the case history.
Platform complaints
Issues concerning access, matching, communication, fees, data processing or platform operation should be addressed to the TuttoFacile operator through the published legal contacts.
Alternative dispute resolution
ADR mechanisms available under applicable consumer law remain available.
Traceability
A complaint should include the case reference, date, parties involved, description, attachments and outcome.